01858 432495
sales@arkel.co.uk
38 Granvile Street, Market Harborough, LE16 9EX

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BBC News - Technology

02 December 2020

BBC News - Technology BBC News - Technology

Arkel Business

Office building

What We Offer Businesses

With the knowledge and experience of 35 years in business Arkel are able to offer your business the best fit of equipment and individualised support to suit your needs. Whether you are running a micro business, a medium sized enterprise or work in a large organisation but want additional expert knowledge Arkel can offer you the service to suit your needs.

Supply

Arkel offer the whole range of IT equipment as either stand- alone items or complete integrated systems. Whether you require a memory stick or mouse, a piece of software or a printer, a single PC or a complete integrated network, on the move in the Cloud or office based, Arkel offer you a choice of solutions. We also explain the pros and cons of each possible solution. Even many of the most basic pieces of equipment, such as a PC or wireless access point need optimising or configuring when they are first obtained. Arkel will do this for you to ensure you get peak performance and do not end up paying for unnecessary extra services.

Because Arkel offer an holistic approach to your business needs, we also offer other items you may not be aware of such as the latest technology integrated touch screens, projectors and other such A/V equipment.

As expected, Arkel can supply computers from high street brands such as HP, Dell, Acer, Lenovo etc., but we also offer our own range of bespoke Arkel computers. These are extremely high quality computers which come with a full three year warranty and are designed to suit your own individual needs. Did you know that our biggest selling computer is based in a case designed to fit in a rack?

Support

Our holistic approach also extends to the customised support contracts that we can offer. We realise that business needs change and we offer flexible support offerings to suit your needs. This means that where a customer has multiple sites, we can tailor the support to the needs of the individual users at each site.
You do not need to have bought the equipment from Arkel. We support all types of equipment including Apple and PC based equipment.

We are able to offer telephone and remote support which speeds up trouble shooting and problem solving. Similarly we offer a full on-site service to resolve hardware related problems. Arkel stock a host of components which help us to resolve most hardware problems very quickly. You can pay for support on an as required basis or via a contract. This works out more convenient and cheaper for customers with a network of computers. We also have direct connections to these customers which report any problem immediately thus enabling us to respond more promptly should any problem arise. Another possibility is that you may wish us to attend your premises on a scheduled basis (perhaps weekly, monthly or even less frequently). This preventative maintenance can often detect potential problems before they arise. In any event it allows us to optimise performance that may have slowed down as a result of your everyday use.

The knowledge we have gained over 35 years means we can generally locate the source of a problem quicker than alternative suppliers. Not only does this result in a cheaper bill for you but also reduces possible system down time, thus saving you inconvenience and probably more money.

For customers who do have a support agreement we can also maintain a log of events that need to be organised such as anti-virus renewal, Web domain re-registration and cloud / software subscriptions. We effectively act as your virtual IT manager.

Alternatively, if you have portable items, you may wish to bring problematic equipment to our workshop. We can often give you a fairly accurate assessment immediately, thus enabling you to make a quick decision on what to do. In addition it may also help to define whether you have a problem with your hardware or your infrastructure.

What are Your Requirements?

All businesses will at some time require some IT equipment or support. We do NOT tell you what you need. We listen, discuss and advise you. Unlike sales only driven suppliers, we may even advise to keep the old piece of equipment for a bit longer. Whatever the advice, you control the final decision.

If your requirements are for equipment we can come up with solutions most suited to your needs. This may involve simply supplying the goods for you to install yourself, or offering you a complete solution which may include cabling, more often than not transferring data from existing equipment, and then installing the solution on-site. After that you may wish to take up a support agreement. The choice is yours.

If you simply require support on existing equipment (whether obtained from us or elsewhere) again, the first thing we do is to ascertain your needs and preferences and then offer you possible ways forward. The final choice is always yours. You may just have a one-time need which we can help you out with. Alternatively you may prefer longer term support. Our solutions are always tailored to your needs not ours.

For further information or to request a visit please call us on 01858 432495 or email This email address is being protected from spambots. You need JavaScript enabled to view it.